1. Terms & Conditions

Acceptance

By accessing or using our website, placing an order, or using our services, you agree to these Terms & Conditions.

Product Information

We strive to provide accurate product descriptions.
Product images are for illustration purposes.
Actual colour, texture and packaging may slightly vary.
Product weights are approximate as per packaged quantity.

Pricing

Prices are displayed in Indian Rupees (₹).
Prices include applicable GST unless stated otherwise.
Prices may change without prior notice.

Order Acceptance

Appan Foods reserves the right to:

Accept or reject any order.
Cancel orders due to stock unavailability.
Cancel orders due to pricing errors.
Cancel suspicious or fraudulent transactions.

Intellectual Property

All logos, images, content, product descriptions and website design belong to Appan Foods.

Limitation of Liability

Our liability is limited to the purchase price of the product.

Governing Law

These Terms are governed by the laws of India.

2. Privacy Policy

Information We Collect

We may collect:

Name
Mobile Number
Email Address
Shipping Address
Billing Address
Payment Details (processed securely through payment gateway)
IP Address
Browser Information
Device Information

Purpose

Information is used to:

Process orders
Deliver products
Customer support
Marketing (only with consent)
Improve website performance

Payment Security

Payment information is securely processed by trusted payment gateway partners.

We never store:

Card numbers
CVV
UPI PIN

Cookies

We use cookies for:

Shopping cart
Login
Analytics
Website performance

Information Sharing

We share customer information only with:

Courier partners
Payment gateway
Government authorities when legally required

We never sell customer data.

Customer Rights

Customers may request:

Update information
Delete account
Stop promotional emails

3. Shipping Policy

Shipping Locations

We currently deliver across India.

Processing Time

Orders are usually processed within:

1–2 Business Days

Delivery Time

Tamil Nadu:

2–4 Business Days

South India:

3–5 Business Days

Rest of India:

4–7 Business Days

Remote Areas:

5–10 Business Days

Delivery timelines may vary due to weather, public holidays, courier delays or unforeseen circumstances.

Shipping Charges

Prepaid Orders:

Calculated during checkout.

Cash on Delivery:

Additional COD charges may apply.

Free Shipping

Free Shipping on orders above ₹779.

Order Tracking

Tracking details will be shared through SMS, WhatsApp or Email after dispatch.

4. Cancellation Policy

Customers may cancel orders:

Before dispatch – Full Refund
After dispatch – Cancellation not possible

Appan Foods reserves the right to cancel orders due to:

Product unavailable
Payment failure
Delivery restrictions
Fraud detection

5. Return, Replacement & Refund Policy

Since Appan Foods sells food products, returns are generally not accepted after delivery due to hygiene and food safety reasons. This is a common practice for packaged food products, though customers retain any statutory rights under applicable law.(My Pahadi Dukan)

Eligible Cases

Replacement or refund will be provided if:

Wrong product delivered
Damaged package
Product leaked during transit
Manufacturing defect
Expired product

Customer Responsibility

Customers should report within 24 hours of delivery with:

Order Number
Product Photos
Outer Package Photos
Unboxing Video (recommended)

Non-returnable Products

No return for:

Opened food packs
Consumed products
Taste preference
Incorrect orders placed by customer
Damage caused after delivery

Refund Timeline

Approved refunds:

UPI:

2–5 Business Days

Cards:

5–7 Business Days

Net Banking:

5–7 Business Days

COD:

Bank Transfer within 7 Business Days

6. Payment Policy

We accept:

UPI
Credit Cards
Debit Cards
Net Banking
Wallets
Cash on Delivery (Selected Locations)

Payments are secured using SSL encryption.

7. COD Policy

Cash on Delivery is available for selected PIN codes.

We may decline COD if:

Multiple previous order refusals
Remote service areas
High-value orders

Customers refusing COD orders repeatedly may lose future COD eligibility.

8. Quality Assurance Policy

Every Appan Foods product is:

Manufactured in hygienic conditions
Packed safely
Quality checked
Produced using premium ingredients
Free from unnecessary preservatives (where stated on the product)

9. Food Safety Policy

All products are manufactured in compliance with:

FSSAI Regulations
Food Safety & Standards Act
Good Manufacturing Practices (GMP)

Customers should:

Store products as instructed.
Check the Best Before date before use.
Refrigerate products after opening if mentioned on the label.

10. Customer Complaint Policy

Customers can contact:

Email:
appanfoods@gmail.com

Working Hours:
Monday–Saturday
9:00 AM – 6:00 PM

We aim to respond within 24–48 business hours.

11. Disclaimer

Taste preferences vary between individuals.
Product images are for representation only.
Natural ingredients may vary slightly in colour and texture from batch to batch.
Nutritional values are approximate unless laboratory tested.

12. Loyalty & Offers Policy

Offers cannot be combined unless specified.
Discount coupons are subject to validity.
Free gifts are subject to availability.
Wallet credits (if applicable) cannot be exchanged for cash.

13. Copyright Policy

All website content including:

Logo
Product Images
Product Descriptions
Videos
Recipes
Graphics

are the exclusive property of Appan Foods.

14. Grievance Redressal Policy

Customers may submit complaints via email.

Every complaint will receive:

Ticket acknowledgement
Investigation
Resolution within 7 business days wherever reasonably possible